Executive Summary
MAGNET, a leading manufacturing innovation hub serving Ohio’s industrial sector, faced persistent challenges in machine maintenance. Aidan Systems implemented “Shop Sage”, and AI Maintenance assistant to help streamline and guide maintenance activities. Information and expert insight are now available to all shop employees.
About MAGNET:
MAGNET (Manufacturing Advocacy & Growth Network) is dedicated to helping manufacturers adopt innovative technologies and best practices to drive growth and competitiveness.
The Business Challenge
MAGNET and its member organization face persistent challenges in machine maintenance:
- Technicians spend excessive time searching for equipment manuals, setup instructions, and maintenance records scattered across formats and systems.
- Troubleshooting and repairs are delayed by lack of instant access to trusted documentation.
- Knowledge gaps between experienced and new maintenance staff led to inconsistent outcomes.
- Mobile technicians needed reliable access to operating details while on the shop floor or in remote areas like compressor rooms.
- The complexity of modern equipment demanded a smarter, more interactive support solution
The AIDAN Solution
Aidan Systems implemented an AI-powered maintenance assistant to streamline the availability and access to manuals and information.
- Developed a chat-based interface accessible via kiosk, workstation, and mobile devices.
- Enabled natural language queries for any supported machine, including Universal Robots, Tormach CNCs, and facility compressors.
- Integrated OEM manuals, internal SOPs, FAQs, and maintenance records into a unified, searchable repository.
- Provided instant, cited answers with direct links to source documentation for compliance and confidence.
- Designed the solution for rapid deployment on Aidan’s Microsoft tenant, with seamless migration to MAGNET’s environment
Remarkable Results
Operational Improvement
- Technicians now resolve issues faster, with answers sourced directly from trusted manuals and records.
- First-time fix rates improvement with reliable, cited responses.
- Maintenance teams spend less time hunting for information and more time on productive work.
- The assistant’s prompt examples help upskill staff and standardize troubleshooting approaches.
- Mobile and kiosk access ensures support is available wherever maintenance happens
Implementation Highlights
- Initial build and pilot completed in just four weeks, followed by two weeks of hyper-care and transition to ongoing support.
- Secure, role-based access ensures only authorized users can view sensitive documentation.
- The solution is designed for expansion to additional machines and document types as MAGNET’s needs evolve.
- This capability is available for MAGNET member organizations
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